Utility Billing and Collections

As an element of the Finance Department, utility billing and collection is administered through the City’s integrated utility billing and customer information system that includes monthly meter reading, billing and collection, and customer service support for residential and commercial customers of water service, sewer service and garbage pick-up.

Customers may sign up for new service, obtain account information, or have their services discontinued.

Department Contacts

Collections icon
Tammy Bruce
Utility Billing Representative

Documents

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    [ID] => 13674
    [id] => 13674
    [title] => Utility Rates Brochure 2023
    [filename] => Utility-Rates-Brochure-2023.pdf
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Utility Rates Brochure 2023
PDF
View
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    [ID] => 9348
    [id] => 9348
    [title] => Paperless Billing Enrollment Form
    [filename] => Paperless-Billing-Enrollment-Form.pdf
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    [url] => https://staging.dahlonega.gov/wp-content/uploads/2020/09/Paperless-Billing-Enrollment-Form.pdf
    [link] => https://staging.dahlonega.gov/document/paperless-billing-enrollment-form/paperless-billing-enrollment-form/
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Paperless Billing Enrollment Form
PDF
View
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    [ID] => 9336
    [id] => 9336
    [title] => Termination of Service Form
    [filename] => Termination-of-Service-Form-Fillable-1.pdf
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    [url] => https://staging.dahlonega.gov/wp-content/uploads/2020/09/Termination-of-Service-Form-Fillable-1.pdf
    [link] => https://staging.dahlonega.gov/document/termination-of-service-form/termination-of-service-form-fillable-2/
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    [date] => 2020-09-28 14:58:05
    [modified] => 2020-09-28 14:58:18
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    [type] => application
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Termination of Service Form
PDF
View
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    [id] => 3201
    [title] => Utility_Rates_Brochure_2018
    [filename] => Utility_Rates_Brochure_2018.pdf
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    [url] => https://staging.dahlonega.gov/wp-content/uploads/2018/11/Utility_Rates_Brochure_2018.pdf
    [link] => https://staging.dahlonega.gov/?attachment_id=3201
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Utility_Rates_Brochure_2018
PDF
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    [id] => 13189
    [title] => Service-Application-Residential
    [filename] => Service-Application-Residential-2.pdf
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    [url] => https://staging.dahlonega.gov/wp-content/uploads/2018/11/Service-Application-Residential-2.pdf
    [link] => https://staging.dahlonega.gov/document/service-application-residential/service-application-residential-5/
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Service-Application-Residential
PDF
View
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    [ID] => 7591
    [id] => 7591
    [title] => Service Application - Commercial
    [filename] => Service-Application-Commercial.pdf
    [filesize] => 213029
    [url] => https://staging.dahlonega.gov/wp-content/uploads/2018/11/Service-Application-Commercial.pdf
    [link] => https://staging.dahlonega.gov/document/service-application-commercial/service-application-commercial-3/
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    [date] => 2019-12-30 16:57:07
    [modified] => 2019-12-30 16:57:07
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Service Application - Commercial
PDF
View
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    [ID] => 14160
    [id] => 14160
    [title] => ACH Revised 03.2022
    [filename] => ACH-Revised-03.2022.pdf
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    [url] => https://staging.dahlonega.gov/wp-content/uploads/2018/07/ACH-Revised-03.2022.pdf
    [link] => https://staging.dahlonega.gov/document/request-for-utility-billing-automatic-bank-draft/ach-revised-03-2022/
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    [name] => ach-revised-03-2022
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    [date] => 2023-01-26 16:02:46
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ACH Revised 03.2022
PDF
View
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    [ID] => 9340
    [id] => 9340
    [title] => Utility Account Adjustment Form
    [filename] => Utility-Account-Adjustment-Form.pdf
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    [url] => https://staging.dahlonega.gov/wp-content/uploads/2018/11/Utility-Account-Adjustment-Form.pdf
    [link] => https://staging.dahlonega.gov/?attachment_id=9340
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    [modified] => 2020-09-28 15:03:48
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Utility Account Adjustment Form
PDF
View

Frequently Asked Questions