Public Utilities

The Citizens of Dahlonega are served by one of the best utility systems in the state of Georgia.  With state certified crews that are on call twenty-four hours a day, seven days a week, the 7,000 residents of Dahlonega can rest assured that their water and wastewater needs are being met.  Through a Utility system composed of over seventy miles of drinking water lines, fifty miles of gravity/force mains, and over twenty pumping stations, Dahlonega’s Utility System is well prepared to handle today’s needs as well as future needs.  Through proper planning and sound financial practices, the City’s Utility System will continue to operate in a professional manner and deliver the highest quality of service to its customers.

For after hour emergencies please contact 706-864-3633 to report the issue and City Staff will be dispatched.

Like many Americans, you want to be confident that the water from your tap is safe for you and your family. The 2022 Consumer Confidence Report (CCR) provides important information about Dahlonega’s drinking water quality. We test your water for various organic and inorganic substances, adhering strictly to state and federal regulations. The results of these tests are compiled into the report and made available to customers by July 1 of the following year, as required in the United States Environmental Protection Agency (EPA) Safe Drinking Water Act. You can view the current report on our website or pick up a hard copy of the report at City Hall located at 465 Riley Road, Dahlonega.
 
CCR-2022-1Download

Water Department

The City’s Water Treatment Facility provides safe, quality drinking water to the residents of Dahlonega and has received numerous awards for outstanding operations in the state of Georgia. Our source of water is derived from the Yahoola Creek Reservoir, a 140-acre lake completed in 2003 through a joint venture with Lumpkin County. The water is treated through a state of the art “Pall” Membrane Filtration System that was implemented in 2010. The facility can currently treat 6 MGD (Millions of Gallons Per Day) with an expansion footprint of 10 MGD. The treatment plant is operated by state certified treatment specialist that ensure the City’s drinking water meets the requirements of the Georgia Environmental Protection Division.

706-864-3591 | 1929 Morrison Moore Pkwy East, Dahlonega GA, 30533

Water Department
John Jarrard
John Jarrard
Water Director
706-864-3591 Send Message
1929 Morrison Moore Pkwy East
Dahlonega GA, 30533
Water Department
Morgan Caldwell
Water Supervisor
706-864-3591 Send Message
1929 Morrison Moore Pkwy East
Dahlonega GA, 30533

Waste Water Treatment

The City’s Wastewater Treatment Facility insures that Dahlonega’s wastewater is treated to the highest quality before it returns to the Yahoola Creek Watershed. The Sequencing Batch Reactor (SBR) Treatment Facility went into service in 1996. The current system has a permitted discharge of 1.44 MGD monthly average and a weekly average of 1.8 MGD. In 2017, the facility, through SPLOST funding, upgraded its filters to an “Aqua Minidisk Filtration System”, installed a new UV Disinfection System and upgraded to a Variable Speed Aeration System. These new components allow the facility to meet very stringent water quality discharge permit requirements as well as achieve energy savings. The system is operated by state certified technicians that truly care about the environment and the Citizens of Dahlonega.

(706) 864-6397 | 464 Mechanicsville Rd, Dahlonega GA, 30533

Waste Water Treatment Plant
Waste Water Treatment icon
Jamie Ricketts
Waste Water Treatment Supervisor
706-864-6397 Send Message

Utility Billing and Collections

As an element of the Finance Department, utility billing and collection is administered through the City's integrated utility billing and customer information system that includes monthly meter reading, billing and collection, and customer service support for residential and commercial customers of water service, sewer service and garbage pick-up. Customers may sign up for new service, obtain account information, or have their services discontinued.

Collections icon
Tammy Bruce
Utility Billing Representative
(706) 482-2703 Send Message

Water Distribution

The Water Distribution & Sewer Collection Department is responsible for all matters with water once it leaves the Water Plant until it reaches the Waste Water Treatment Plant. This department is constantly performing all necessary maintenance on the 70 miles of water lines and 50+ miles of sewer lines to ensure the residents of Dahlonega are constantly met with the high-quality service and water they deserve. This crew’s work sometimes goes well beyond normal business hours, as they provide 24-hour on-call service for emergencies, as well as schedule many of the major projects to be completed at night to limit inconveniences to the public. Our trained, State-licensed operators make certain all jobs are done in compliance with the Georgia Rural Water and EPD standards. The goal of this department is to make sure the City of Dahlonega continues to “flow” efficiently, both day and night.

Ron Simmons
Ron Simmons
Supervisor Water Distribution
Send Message

Documents

Array
(
    [ID] => 9348
    [id] => 9348
    [title] => Paperless Billing Enrollment Form
    [filename] => Paperless-Billing-Enrollment-Form.pdf
    [filesize] => 94647
    [url] => https://staging.dahlonega.gov/wp-content/uploads/2020/09/Paperless-Billing-Enrollment-Form.pdf
    [link] => https://staging.dahlonega.gov/document/paperless-billing-enrollment-form/paperless-billing-enrollment-form/
    [alt] => 
    [author] => 1
    [description] => 
    [caption] => 
    [name] => paperless-billing-enrollment-form
    [status] => inherit
    [uploaded_to] => 9347
    [date] => 2020-09-28 15:07:34
    [modified] => 2020-09-28 15:07:34
    [menu_order] => 0
    [mime_type] => application/pdf
    [type] => application
    [subtype] => pdf
    [icon] => https://staging.dahlonega.gov/wp-includes/images/media/document.png
)
Paperless Billing Enrollment Form
PDF
View
Array
(
    [ID] => 9336
    [id] => 9336
    [title] => Termination of Service Form
    [filename] => Termination-of-Service-Form-Fillable-1.pdf
    [filesize] => 98317
    [url] => https://staging.dahlonega.gov/wp-content/uploads/2020/09/Termination-of-Service-Form-Fillable-1.pdf
    [link] => https://staging.dahlonega.gov/document/termination-of-service-form/termination-of-service-form-fillable-2/
    [alt] => 
    [author] => 1
    [description] => 
    [caption] => 
    [name] => termination-of-service-form-fillable-2
    [status] => inherit
    [uploaded_to] => 9335
    [date] => 2020-09-28 14:58:05
    [modified] => 2020-09-28 14:58:18
    [menu_order] => 0
    [mime_type] => application/pdf
    [type] => application
    [subtype] => pdf
    [icon] => https://staging.dahlonega.gov/wp-includes/images/media/document.png
)
Termination of Service Form
PDF
View
Array
(
    [ID] => 11447
    [id] => 11447
    [title] => Service Application - Landlord 2021
    [filename] => Service-Application-Landlord-2021.pdf
    [filesize] => 269499
    [url] => https://staging.dahlonega.gov/wp-content/uploads/2019/11/Service-Application-Landlord-2021.pdf
    [link] => https://staging.dahlonega.gov/document/service-application-landlord/service-application-landlord-2021-2/
    [alt] => 
    [author] => 19
    [description] => 
    [caption] => 
    [name] => service-application-landlord-2021-2
    [status] => inherit
    [uploaded_to] => 7317
    [date] => 2021-10-14 19:33:12
    [modified] => 2021-10-14 19:33:12
    [menu_order] => 0
    [mime_type] => application/pdf
    [type] => application
    [subtype] => pdf
    [icon] => https://staging.dahlonega.gov/wp-includes/images/media/document.png
)
Service Application - Landlord 2021
PDF
View
Array
(
    [ID] => 7591
    [id] => 7591
    [title] => Service Application - Commercial
    [filename] => Service-Application-Commercial.pdf
    [filesize] => 213029
    [url] => https://staging.dahlonega.gov/wp-content/uploads/2018/11/Service-Application-Commercial.pdf
    [link] => https://staging.dahlonega.gov/document/service-application-commercial/service-application-commercial-3/
    [alt] => 
    [author] => 10
    [description] => 
    [caption] => 
    [name] => service-application-commercial-3
    [status] => inherit
    [uploaded_to] => 2769
    [date] => 2019-12-30 16:57:07
    [modified] => 2019-12-30 16:57:07
    [menu_order] => 0
    [mime_type] => application/pdf
    [type] => application
    [subtype] => pdf
    [icon] => https://staging.dahlonega.gov/wp-includes/images/media/document.png
)
Service Application - Commercial
PDF
View
Array
(
    [ID] => 13189
    [id] => 13189
    [title] => Service-Application-Residential
    [filename] => Service-Application-Residential-2.pdf
    [filesize] => 231085
    [url] => https://staging.dahlonega.gov/wp-content/uploads/2018/11/Service-Application-Residential-2.pdf
    [link] => https://staging.dahlonega.gov/document/service-application-residential/service-application-residential-5/
    [alt] => 
    [author] => 19
    [description] => 
    [caption] => 
    [name] => service-application-residential-5
    [status] => inherit
    [uploaded_to] => 2766
    [date] => 2022-07-11 18:27:56
    [modified] => 2022-07-11 18:27:56
    [menu_order] => 0
    [mime_type] => application/pdf
    [type] => application
    [subtype] => pdf
    [icon] => https://staging.dahlonega.gov/wp-includes/images/media/document.png
)
Service-Application-Residential
PDF
View
Array
(
    [ID] => 14160
    [id] => 14160
    [title] => ACH Revised 03.2022
    [filename] => ACH-Revised-03.2022.pdf
    [filesize] => 189619
    [url] => https://staging.dahlonega.gov/wp-content/uploads/2018/07/ACH-Revised-03.2022.pdf
    [link] => https://staging.dahlonega.gov/document/request-for-utility-billing-automatic-bank-draft/ach-revised-03-2022/
    [alt] => 
    [author] => 19
    [description] => 
    [caption] => 
    [name] => ach-revised-03-2022
    [status] => inherit
    [uploaded_to] => 1104
    [date] => 2023-01-26 16:02:46
    [modified] => 2023-01-26 16:02:46
    [menu_order] => 0
    [mime_type] => application/pdf
    [type] => application
    [subtype] => pdf
    [icon] => https://staging.dahlonega.gov/wp-includes/images/media/document.png
)
ACH Revised 03.2022
PDF
View
Array
(
    [ID] => 13674
    [id] => 13674
    [title] => Utility Rates Brochure 2023
    [filename] => Utility-Rates-Brochure-2023.pdf
    [filesize] => 246511
    [url] => https://staging.dahlonega.gov/wp-content/uploads/2022/02/Utility-Rates-Brochure-2023.pdf
    [link] => https://staging.dahlonega.gov/document/utility-rate-brochure/utility-rates-brochure-2023/
    [alt] => 
    [author] => 18
    [description] => 
    [caption] => 
    [name] => utility-rates-brochure-2023
    [status] => inherit
    [uploaded_to] => 12350
    [date] => 2022-10-18 20:45:29
    [modified] => 2022-10-18 20:45:29
    [menu_order] => 0
    [mime_type] => application/pdf
    [type] => application
    [subtype] => pdf
    [icon] => https://staging.dahlonega.gov/wp-includes/images/media/document.png
)
Utility Rates Brochure 2023
PDF
View

Frequently Asked Questions

As a developer, who do I need to get in contact with in order to submit my water and wastewater Site Plans to EPD for review?

Sewer Contacts: Kelli-Ann Sottile Municipal Permitting Unit, EPD Wastewater Regulatory Program Email:  Kelli-ann.sottile@dnr.ga.gov Phone:  404-463-4945 Josh Hayes Environmental Engineer Municipal Permitting Unit, EPD Wastewater Regulatory Program Email:  Josh.Hayes @dnr.ga.gov Phone:  404-463-1834 Address:  2 Martin Luther King Jr. Drive     Suite 1152 - East Tower     Atlanta, GA 30334… Read Full Answer

Public Utilities News

Park Street Utilities Improvement Project

For specific questions regarding the utility improvements scheduled for Park Street, please contact Mak Yari, Special Projects Coordinator for the City of Dahlonega. Office Line:…

Posted: Nov 7th, 2022

Fire Hydrant Flushing

The City's fire hydrants will be flushed in stages over an expected two week period. Work will take place from 8:30pm-5:30am beginning on Sunday, October…

Posted: Oct 21st, 2020

EPD Water Conservation Tips

Help to conserve water by following these great tips for lawn and garden, kitchen, bath and other household areas where excess water use may be…

Posted: Nov 29th, 2016

Water & Sewer Rate Analysis

As part of its efforts to reduce the City's debt burden for the water and sewer system, the City Council recently performed a water and…

Posted: Aug 27th, 2015

Choose a topic in the select menu to learn more about it. You will be redirected automatically.